Tulisan Bahasa Inggris 2

7 Tips for Maintaining Consumer

There are 2 things that can not be separated in operations, that is sellers and buyers to each other interact. Whatever type of business that we run both in services and trade can not be separated from the two earlier elements.
There is a saying that the consumer is king. Proverb that I think is still relevant to the present, or even universal. The seller will not be able to sell if there were no consumers, consumer vice versa will not be able to meet all keperluannya if there are no sellers.
I think the effort to maintain consumer is far more difficult than getting new customers. Every business activity everyone will be competing to retain customers in ways to make the consumer does not move to another customer. Treat the consumer as king over many perceived by companies engaged in services. Let us look at how a bank, between banks and the one with the other banks competing to provide services to its customers with the best. Start with the entrance opened, saying good morning pa .. bu, a friendly face smiling officer until things offer other assistance. Then we saw also how the company car dealership providing service, starting with the entrance be opened with a friendly face of customer service, given various explanations about a product that he sold, giving congratulations to diantarkannya back to the exit while the consumer home. Such tricks of how they attempt to win the hearts of its customers to become partners. If you want to survive, that is indeed demands.
I have the experience which might be of benefit to you how to retain customers. Look, I have a small business run from home since early 2001 in the field of computer rental and services that then I developed typing by adding new types of Internet cafe business, computer courses and computer services. I am a small business scale is still alive until now because I apply the concept of a trivial, "Giving Consumers Make the Best Service."
For those of you who have the same business as me or any business that you run the middle, there is a simple way how to retain customers in order to always give money to us. Here are tips for you:

1. Greet customers well. The point is, when consumers
come to our place, welcome with a smile, as far as possible
Selamet say morning or afternoon .. bu pa. The first point we have
get an impression of "friendly".

2. Ask what needs. We must pro-actively ask first
advance what the consumer needs by saying "there's nothing to me
help you? ".

3. Provide the best quality. Every product that we give must be the best.
Never we give to consumers from random. This
will create a bad impression for the customers of our products
selling.

4. Give a reasonable price. In the highly competitive price an
product or service is critical. To buy something
consumers usually choosy where a cheaper place. Give
them with a reasonable price but still accompanied by good quality,
basanya consumers will return again to our place.

5. Stay on Appointments. Strive every promise we give to consumers
to always keep. Never give a promise to our
consumers if we can not fulfill. Do not Avoid
until consumers back and forth to the place where we not only because it promises
we can Stay, time and money already because they waste our promises
inappropriate. Consumers will be disappointed and move to another place. Edge-
the loss of our own end, the consumer loses.

6. Create family. At the moment we are providing services,
do not tend to focus on the final sale only. I mean
during the process of service delivery took place, we should not be
monotonous. Involve them in a chat that light-light,
for example asking the residence or can also inquire about
their families. This is intended to create relationships.

7. Create a psychological bond. This can be done if we are able to
creating a familial bond with the consumer. To create
I do spiritual bond by giving speech on
monen certain moments, such as birthday, congratulations
holidays and so forth. Quite a way to send sms. These tips enough
powerful because consumers feel cared for. Well if the inner bond
has been formed is difficult for consumers to move to another place.

Seven tips that I did for the sake of keeping customers. This concept because I have always maintained the principle that the customer is the lifeblood of my business. Very simple but the result was good enough for a small business can survive until now despite the economic crisis struck. Well how about you?; Probably have a better experience than from me, let's share experiences.